Signups growing for Tempe’s water-line protection program

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Nearly 400 eligible residents have signed up so far for Tempe’s new Service Line Protection Program, which began enrollment Sept. 1.

The program provides financial assistance up to $5,000 to subscribed homeowners when they’re facing repairs of a water or sewer line.

Owners of single-family, owner-occupied homes can enroll in the program for a monthly fee of $12, which will be included in subscribers’ water utility bills. There’s also a one-time enrollment fee of $12, but for residents who sign up by Sept. 30 the fee will be waived.

City of Tempe spokeswoman Amanda Nelson said many homeowners are unaware that they’re responsible for the main water line that runs from their home to the city’s water meter and the main sewer line that runs from their home to the city’s sewer main.

If the lines become clogged, collapse or fail to operate, the homeowner is responsible for any necessary repairs, which can cost hundreds if not thousands of dollars and aren’t covered by most home warranties, Nelson said.

Tempe developed the program, nicknamed SLiPP, to provide timely, reliable assistance with repairs. Residents who subscribe will get service 24 hours a day, seven days a week.

When a SLiPP-subscribing homeowner has a water or sewer line problem, the owner can call SLiPP and a city crew will respond within an hour to assess and, if possible, fix the problem.

If further repair is necessary, a SLiPP-approved plumbing contractor will make the necessary repairs. Some restrictions, which are covered in the SLiPP Terms and Conditions, available at tempe.gov/slipp.

City representatives began calling residents this week to tell them about SLiPP and help them get signed up; information is also being mailed to eligible households. 

People can enroll online at tempe.gov/slipp or by calling 480-858-7547.

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