For the third year in a row, Tempe rates above average

Tempe residents have voiced positive feelings and offered constructive feedback about the services, programs and facilities provided in their community.

In October 2009, more than 800 residents weighed in on questions focusing on water service, parks, trash collection, public safety and more.

Their ratings give the city of Tempe important information about how well it is providing services. For the third year in a row, Tempe rated above average in almost every area that was assessed in the survey.

Complete 2009 survey results are available at www.tempe.gov/government.aspx (click on the link under the “Statistics” heading).

Kansas-based ETC Institute conducted the survey and compared Tempe to its database of cities across the country.

Survey respondents expressed overall satisfaction levels of 90 percent – that’s 34 percent above

Highlights of the 2009 survey include:
• Satisfaction with the condition of sidewalks rated 33 percent above the national average (78 percent in Tempe vs. 56 percent in U.S.)
• Satisfaction with the quality of recreation centers rated 30 percent above the national average (83 percent in Tempe vs. 53 percent in U.S.)
• Satisfaction with condition of streets rated 26 percent above the national average (80 percent in Tempe vs. 54 percent in U.S.)
• Satisfaction with the overall appearance of the city rated 20 percent above average (85 percent in Tempe vs. 65 percent in U.S.)

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