For 22 years, Pleaissant Croissant
bakery was an obscure but popular
one-man operation that built its
clientele by serving croissants that
would make even Parisians’ mouths
water.
Now, under the guidance of new
owners and entrepreneurs, brothers
Nathan and Obed Giles, the shop has
been given a face lift and a shorter
name, P.croissant.
The new look was unveiled officially
during a lavish grand-opening
ceremony, featuring new signature
breakfast and lunch croissant
sandwiches and, of course, an
abundance of specialty coffee
drinks.
In addition to a new menu, the store
now also benefits from an upgraded
kitchen, a new manager with
experience working in French and
Italian cafes, a full catering menu
and a marketing strategy that
capitalizes on an eclectic, European
atmosphere.
The biggest improvement, however, is
a new, spacious location just doors
from the original bakery on the
northwest corner of Elliot and Rural
roads.
All these changes mean that a once
well-kept secret is about to be
broken.
One piece of history that won’t be
changing is the croissant recipes
that made the restaurant a success
among locals in the first place.
“Our thoughts coming into this was
not to break it,” said Nathan. “We
want to maintain the same quality
and consistency in our product.”
The bakery, which had gone through
only two owners in 22 years, started
as a small shop that made croissants
with lightly flavored fillings. The
unabashedly sinful treats became
renown among locals, and even
brought in customers from as far
away as Sun City.
Two years ago, the Gileses stumbled
onto a reference to Pleaissant
Croissant in a small newspaper
article. They decided to check it
out and were, no pun intended,
pleasantly surprised.
“The croissants were phenomenal,”
Nathan said. “And the breakfast
sandwiches beat the tar off anything
you could find at McDonalds or Jack
in the Box.”
Obed, who describes himself as
having a mild obsession with sweets,
said they had been looking for a
business to purchase and never
suspected they might stumble onto a
bakery. The brothers kept returning
to the croissant shop and frequently
talked to the owner, who mentioned
he might be willing to sell.
“I opened my big mouth and stuck my
foot half way down to my thigh, and
ended up with a croissant shop,”
laughed Nathan.
Since the “soft” opening in
December, Nathan said reaction to
the new store has been very
positive.
“We were concerned that some people
would be scared off, but everyone
has been very supportive,” Nathan
said.
“There are customers who are third
or second generation.”
So, making sure the returning
customers were happy became a top
priority, he said.
New customers, including members of
the French Club from Mesa Community
College and some European visitors,
have been drawn by the comfortable
European environment which, in turn,
adds to the ambiance of the store.
Even with the popularity of the
croissants, which are made fresh
daily, the brothers said they’ve
worked to broaden the menu by adding
their own P.Croissant roasted
coffee, expanding the sandwiches and
naming them after familiar European
people or places, such as the
Bon-a-part—a boneless chicken salad,
with lettuce and tomato—and the Van
Gogh—a vegetarian sandwich with
sprouts, mushrooms, onion, green
peppers, lettuce and tomatoes.
As a final exercise before sending
the menu to print, the brothers also
researched prices to compete with
neighboring restaurants.
For example, the Caprese salad,
which is made up of a spring salad,
slices of mozzarella cheese, tomato,
basil and vinaigrette, costs $5.95.
Other restaurants sell it for as
much as $12, said Nathan.
Nathan says the brothers are
“thrilled to death” with the new
location and menu lineup.
Planning took over a year, and it
did take some time and effort for
everything to be ready, Nathan said.
“But when people come in, they think
it’s a new place. It’s not. It’s
been here for 20 years.”
If all goes well, Nathan said, the
business could be ready for
expansion within two or three years.
“I wouldn’t have bought it if I
couldn’t make it work,” he said.
Part of the brothers’ expansion plan
was to build a kitchen large enough
to support five to six more branch
locations around Phoenix.
“The catering segment of the
business has grown substantially,
and we’re really pushing to grow.”
Another off-shoot of the catering
growth is the use of the croissants
as marketing tools by professional
orthodontists or sales associates
from pharmaceutical companies that
bring the croissants as a
promotional when visiting dentist or
doctors’ offices.
Nathan and Obed who also own their
run and own their own software
company called Ex3, said their
entrepreneurial and business senses
comes from their childhood.
“When Obed and I were young, around
10 and 12 years old, we lived in a
small town and our father was a
minister,” related Nathan.
“Whatever we wanted, we had to go
out and get.”
Armed with handwritten cards that
promoted themselves as handymen and
doers of odd jobs, Nathan said they
soon had work all over town. Yet,
ultimately, it was their father who
influenced them the most.
“The work ethic came from my father
who had a strong character. He had
polio and walked with a small limp,
but insisted on doing everything, so
kudos to dad.”
P.croissant is open Monday through
Friday from 6 a.m. to 2 p.m. and
Saturday and Sunday from 7 a.m. to 2
p.m. and is located at 7520 S. Rural
Road. You can find their menu online
at
www.pcroissant.com
. For large orders call in
advance at 480-838-5331.